HangJi is the developer that builds and operates the software systems and online services described in this policy. The services are provided to trading companies and other business clients who subscribe to our system design, integration, and support offerings. This privacy policy explains what information we collect, why we collect it, and how we protect it when you use our website, contact our team, or engage our services.
The company behind these services is Changchun Hangji Trading Co., Ltd., a company registered and operating in China. Our registered business address is No. 687, Position B, Zhenheng Enterprise Incubation Center, No. 130 Shuguang Hutong, Nanguan District, Changchun - 130000, China (CN). We act as a data controller for the information we collect directly from visitors and clients, and we act as a data processor when we operate systems on behalf of our business customers.
This policy is written in plain language so that every reader can understand what happens to their information. If any term is unclear, please contact us using the details at the end of this document. By using our website or services, you acknowledge that you have read and understood this policy.
This policy applies to the website available at the address https://www.hangji.lol and to all related systems, portals, and support channels operated by our company. It covers personal information collected from website visitors, prospective clients, current clients, and the employees of our clients who use the systems we build.
The policy does not apply to third-party websites or services that may be linked from our pages. Those services have their own privacy practices, and we encourage you to review them. The policy also does not cover information that our business customers collect in the course of their own operations, unless we process that information on their behalf as part of a managed service.
Where we process data on behalf of a business customer, that customer remains responsible for its own compliance obligations. Our role is limited to processing the data in accordance with the instructions of that customer and with the terms of our service agreement. Where there is a conflict between this policy and a signed agreement, the signed agreement will take precedence for the specific engagement.
We collect information in several categories depending on how you interact with us. The first category is contact information, which includes your name, email address, telephone number, company name, job title, and the content of the messages you send to us through our contact form or by other means.
The second category is technical information. When you visit our website, our servers record technical details such as your internet protocol address, browser type, operating system, the pages you view, the dates and times of your visits, and the address of the website that referred you to us. We use this information to understand how visitors use the site and to keep the site secure.
The third category is business information. When you become a client, we may collect billing details, project requirements, system configurations, and records of our communications with your team. This information is necessary to deliver the services you request and to maintain accurate records of our work together.
We use the information we collect for clear and limited purposes. Contact information is used to respond to your inquiries, prepare quotations, schedule consultations, and communicate with you about the services we provide. We may also use it to send important notices about system updates, security advisories, or changes to our terms.
Technical information is used to operate and improve our website, to diagnose technical problems, to prevent fraud and abuse, and to analyse general patterns of visitor traffic. This analysis is carried out in aggregate and is not used to profile individual visitors.
Business information is used to design, build, integrate, maintain, and support the systems we deliver for our clients. It may also be used for invoicing, record keeping, compliance, and the resolution of disputes. We do not sell your personal information to any third party, and we do not use it for advertising purposes.
Under applicable data protection laws, every collection of personal information must have a lawful basis. We rely on several bases depending on the situation. When you ask us for a quotation or send us a message, we process your information because it is necessary to take steps at your request before entering a contract.
When we deliver services under a signed agreement, we process information because it is necessary for the performance of that contract. When we process technical information about website visitors, we rely on our legitimate interest in operating and securing our website and in understanding how it is used.
When we are required to keep records under accounting, tax, or regulatory rules, we process information because it is necessary to comply with our legal obligations. Where no other basis applies and the law requires it, we will ask for your consent before processing your information, and you may withdraw that consent at any time.
Our website uses small data files known as cookies and similar technologies to improve your experience. Some cookies are strictly necessary for the basic functioning of the site, such as remembering your session or keeping the site secure. These are set automatically and do not require consent.
Other cookies help us understand how visitors use the site by counting page views and measuring the performance of our content. We keep this analytics data in aggregate and do not use it to identify individuals. You can control or delete cookies through the settings of your browser at any time.
If you disable cookies, the basic functions of the website will continue to work. Some of the convenience features, such as remembering your preferences, may not function correctly. We do not use cookies to display third-party advertising on our website.
We do not sell, rent, or trade your personal information. We share information only in the limited circumstances described in this section. We may share information with service providers that help us operate our business, such as web hosting providers, cloud infrastructure providers, email services, and payment processors.
These service providers receive only the information necessary to perform their specific tasks. They are required to keep the information confidential and to use it only for the purposes we instruct. We review the security practices of these providers before engaging them and on a regular basis.
We may also disclose information when required by law, regulation, or a valid request from a public authority, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of our company, our clients, or the public. Where we are permitted to do so, we will notify you before disclosing your information.
Our company is based in Changchun, China, and the primary infrastructure we operate is located within China. When information is stored or processed outside your country of residence, we take steps to ensure that an appropriate level of protection is maintained.
Where information is transferred to jurisdictions with data protection laws that differ from your own, we rely on lawful transfer mechanisms, contractual safeguards, or other measures that provide equivalent protection. These measures may include standard contractual clauses approved by relevant authorities.
By using our services or communicating with us, you understand that your information may be stored and processed in jurisdictions that may have different data protection standards than your own. If you have questions about a specific transfer, you may contact us and we will provide information about the safeguards in place.
We retain personal information only for as long as it is needed for the purposes described in this policy. Contact information from inquiries is retained for a reasonable period so that we can follow up on your request and maintain continuity in our conversations.
Business and billing records are retained for the period required by accounting, tax, and commercial law. In China, this generally means that financial records must be kept for at least the statutory period set by law. Contract documentation is retained for the duration of the agreement and for a reasonable period afterwards to support any questions about our work.
Technical logs are retained for a limited time for security and diagnostic purposes, after which they are deleted or anonymised. When information is no longer needed, we delete it or remove identifying details so that it can no longer be linked to you.
Protecting your information is a core part of our professional responsibility. We apply organisational and technical measures to guard against unauthorised access, alteration, disclosure, or destruction. Access to personal information is restricted to employees who need it to perform their duties.
Our technical measures include encryption in transit and at rest, access controls with unique accounts, regular security patching, monitoring for unusual activity, and secure backups that are tested on a schedule. We also maintain an incident response plan so that any suspected breach can be contained and investigated promptly.
No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. If you believe your information has been exposed, please contact us immediately so that we can investigate and take appropriate action.
Depending on your location and the law that applies to you, you may have certain rights regarding your personal information. These may include the right to access the information we hold about you, the right to correct inaccurate information, and the right to request deletion of information we no longer have a legal basis to keep.
You may also have the right to restrict or object to certain processing, the right to data portability, and the right to withdraw consent where processing is based on consent. To exercise any of these rights, contact us using the details at the end of this policy. We will respond to verifiable requests within the time period required by law.
Before acting on a request, we must verify your identity to protect your information from unauthorised access. We may need to ask for additional details to confirm that you are the person to whom the data relates. In some cases, the law permits us to decline a request, and we will explain the reasons if we do so.
Our website and services are directed to business users and are not designed for children. We do not knowingly collect personal information from children, and we do not market our services to children. A child is defined under this policy in accordance with the laws of the jurisdiction in which the child resides.
If you are a parent or guardian and you believe that your child has provided personal information to us without your knowledge, please contact us. We will take reasonable steps to locate and delete the information as quickly as possible.
We encourage parents and guardians to supervise the online activity of young people and to talk with them about safe use of the internet. Our systems and portals are intended for use by adults in a professional capacity only.
Our website may contain links to third-party websites, including business directories, professional networks, and resources that we believe may be useful to our visitors. We do not control the content or the privacy practices of these third-party sites.
When you leave our website, the privacy policy of the destination site will apply to your information. We encourage you to read the privacy policy of every website you visit before providing personal information. The presence of a link does not imply endorsement of the content found there.
Our services may also rely on third-party software components and platforms that we select for technical reasons. These components operate under their own agreements, and we ensure that any such component that processes personal information is subject to appropriate data protection terms.
We send emails to clients and prospective clients for the purpose of conducting business. These messages include responses to inquiries, quotations, project updates, support notifications, and service-related announcements. Business communications are not sent as marketing and do not require your separate consent.
We may occasionally send newsletters or industry updates to contacts who have asked to receive them. You may unsubscribe from these optional communications at any time using the link included in every such message. Service-related messages that are necessary for the operation of your account will continue to be sent even if you opt out of newsletters.
Email is not always a secure method of communication. We recommend that you avoid sending sensitive information by email unless it is encrypted. When you communicate with us by email, we assume that you consent to email communication in return.
If our company is involved in a merger, acquisition, reorganisation, or the sale of all or part of its assets, personal information may be transferred as part of that transaction. We will ensure that the receiving party is bound by obligations consistent with this policy before any transfer of data occurs.
In the event of such a transaction, we will make reasonable efforts to notify you of the change in control and of any relevant changes to this policy. We will also provide the identity and contact details of the new data controller so that you know where to direct your requests.
The safeguards described in this policy continue to apply to your information after a business transition. You retain the same rights to access, correct, and request deletion of your information under the new controller.
We review this privacy policy regularly and may update it from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email.
We encourage you to review this policy periodically so that you remain informed about how we protect your information. Continued use of our website or services after a change takes effect means that you accept the updated policy.
If we intend to use personal information in a way that is materially different from that described at the time it was collected, we will obtain your consent before doing so where the law requires it.
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us. We are committed to responding to all legitimate enquiries within a reasonable time and in any event within the period required by law.
Our support team will direct your message to the appropriate person and will keep you informed of the progress of your request. If you are not satisfied with our response, you also have the right to lodge a complaint with the data protection authority in your jurisdiction.